Return Policy

# Return Policy – SharkGermany

**Last updated:** April 2026

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## 1. General Information

At SharkGermany, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

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## 2. Return Window

Customers have **15 days** from the date of delivery to request a return.

After 15 days, we are unable to accept returns unless the item is defective or damaged.

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## 3. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

- The item must be **unused and undamaged**
- The item must be in its **original packaging**
- You must provide **proof of purchase** (receipt or order confirmation)

**Non-returnable items:**

- Items that have been used or damaged by the customer
- Items without original packaging
- Sale or discounted items (unless defective)

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## 4. Return Shipping Costs

- **Return shipping costs are covered by SharkGermany.**
- We will provide you with a prepaid return label once your return request is approved.

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## 5. How to Request a Return

To start a return, please follow these steps:

1. Contact us at **[your email here]** within 15 days of delivery
1. Include your **order number** and **reason for return**
1. Wait for our confirmation and prepaid return label
1. Pack the item securely and send it back using the provided label

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## 6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

- **Approved refunds** will be processed within **7–14 business days**
- Refunds will be issued to your **original payment method**
- You will receive a confirmation email once the refund has been processed

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## 7. Damaged or Defective Items

If you received a damaged or defective item, please contact us within **7 days** of delivery with:

- Your order number
- A clear photo of the damage or defect

We will arrange a replacement or full refund at no additional cost to you.

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## 8. Wrong Item Received

If you received the wrong item, please contact us immediately. We will arrange the correct item to be sent and cover all return shipping costs.

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## 9. Contact

For any return-related questions, please contact us:

**SharkGermany**
Duisburg, Germany
📧 [shark.ger.support@gmail.com]
📞 [0176 84019007]

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*SharkGermany reserves the right to update this Return Policy at any time.*